GPSSA Transforms 8 Key Services for Faster, More Customer-Focused Experiences
Abu dhabi: The General Pension and Social Security Authority (GPSSA) announced the transformation of eight key customer services, significantly reducing paperwork, processing times, and complexities. According to Emirates News Agency, this revamp, part of the UAE’s Zero Government Bureaucracy Programme, enables insured individuals and employers to manage their pension and social security matters with unparalleled ease and efficiency. Hind Al Suwaidi, Executive Director of the Pensions Sector and Head of the Zero Bureaucracy Team at GPSSA, highlighted that this transformation is part of the Authority’s efforts to redesign and integrate government procedures, making the customer journey faster, simpler, and more