Dubai: Saeed Mohammed Al Tayer, MD and CEO of Dubai Electricity and Water Authority (DEWA), stated that DEWA's pioneering digital transformation strategy, which made it the first government entity and first utility worldwide to offer services through artificial intelligence (AI) platforms beyond traditional websites and smart applications, has enabled customers to complete more than 7.4 million digital transactions in the first half of 2026.

According to Emirates News Agency, digital adoption reached 99.5% by the end of June. DEWA also strengthened its digital ecosystem through more than 115 integration projects with 65 government and private-sector organisations. Al Tayer highlighted the alignment of DEWA's efforts with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, noting the deployment of modern technologies in accordance with governance, security, and privacy standards to enhance government efficiency and service quality.

Al Tayer emphasized DEWA's readiness and proactivity, which strengthen its capacity to manage change and support national ambitions. This was recognized when DEWA received the Hamdan Flag in 2025 for excellence in delivering proactive, integrated, and customer-focused services. He further noted that this achievement reflects DEWA's success in advancing the objectives of the Services 360 Policy and reinforces its contribution to Dubai's vision of becoming a global benchmark for efficient, reliable, and future-ready digital government.

DEWA's website recorded more than 1.2 million transactions by the end of June 2026, while its smart app processed over 2.8 million, and partner-supported platforms handled more than 3.4 million transactions.