Dubai: The Dubai Police’s Command and Control Centre efficiently handled a total of 7,322,416 calls last year via the emergency hotline (999), with an impressive 7,004,793 calls being managed within a rapid response time of 10 seconds. This was disclosed during an inspection of the Operations Department by Lieutenant General Abdullah Khalifa Al Marri, the Commander-in-Chief of Dubai Police, as part of an annual review of general departments and police stations.
According to Emirates News Agency, during the third quarter of 2025, the centre received 1,498,348 calls, successfully managing 1,487,859 of them within the same 10-second timeframe, achieving a noteworthy response rate of 99.3%. Lt. Gen. Abdullah Khalifa Al Marri emphasized the pivotal role of the General Department of Operations in maintaining security and ensuring prompt responses from patrols and rescue teams at accident sites, aligning with the strategic goals of Dubai Police to serve the community effectively.
Al Marri praised the initiatives aimed at enhancing the operational framework and readiness of the operations rooms through ongoing upgrades to their technical infrastructure. These upgrades aim to create a model digital operations room, improving field response efficiency and supporting Dubai’s vision for smart transformation. He also highlighted the department’s commitment to enhancing smart applications and innovative services that improve security and safety while fostering community satisfaction. The strategic indicators reviewed included response times for critical emergencies, the speed of response to emergency calls, security coverage, and the response of specialized teams.
Additionally, Al Marri examined the average response time to critical emergencies in the third quarter of this year, which marked an impressive achievement of two minutes and 7 seconds, compared to the same period last year. He also reviewed the future plan for 2028, which aims to achieve full coverage of the emirate of Dubai.
In the previous year, the centre handled 876 reports, and the Drone Box system facilitated 3,000 transfers across urgent, very urgent, and routine cases. Notably, the average response time for drones in very urgent situations was 57 seconds, surpassing the target of two minutes and 45 seconds. At the conclusion of the visit, Al Marri honored a select group of outstanding individuals from the General Department of Operations, recognizing their dedication and contribution to achieving high levels of excellence and institutional success.