Dubai:Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of the Roads and Transport Authority (RTA), has launched an updated Artificial Intelligence (AI) Strategy aimed at bolstering RTA's position in AI-powered mobility.
According to Emirates News Agency, the strategy is designed to create an integrated ecosystem leveraging advanced technologies to enhance transport and mobility services, improve traffic flow, elevate customer experience, and boost operational efficiency. This initiative is expected to contribute to improving the quality of life in Dubai and solidifying its status as a global leader in adopting future technologies.
The strategy encompasses 41 areas across RTA's various sectors, with an initial focus on 11 business areas through two rollout waves. It includes the development of 40 AI products, 11 of which have already been completed, alongside four foundational projects. Over a two-and-a-half-year period, the strategy aims to generate more than AED300 million in annual added value and transition 50% of operations to an Agentic AI ecosystem, offering smarter, faster services.
Al Tayer highlighted that the updated strategy aligns with leadership directives to accelerate AI adoption across government sectors, reinforcing Dubai's role as a global hub for smart solutions. The strategy represents an advanced stage in RTA's digital transformation, shifting from supporting operations to intelligent systems capable of data analysis and decision-making. It aims to expand the use of future technologies in planning and managing transport networks, providing proactive services that meet customer needs.
The strategy outlines key performance targets such as reducing traffic congestion by up to 5%, cutting processing times for cases and complaints by up to 30%, and achieving operational savings. It also aims to enhance AI adoption among employees, improve productivity, and expand strategic partnerships with global technology firms like Huawei and Microsoft.
Ahmed Hashem Bahrozyan, CEO of RTA's Corporate Technology Support Services Sector, noted achievements such as expanding Microsoft Copilot usage and launching 11 AI products. The strategy includes high-impact initiatives like upgrading the Mahboub smart chatbot and developing an AI-powered No Objection Certificate System, enhancing service delivery efficiency.
The RTA's AI Strategy marks a significant step in building a smarter, sustainable mobility ecosystem in Dubai, aiming to meet future needs and enhance customer experiences.