WARSAW, Poland, Nov. 13, 2024 (GLOBE NEWSWIRE) — Duck Creek Technologies, the global intelligent solutions provider defining the future of property and casualty (P&C) and general insurance, announced its second Center of Excellence (CoE) will open in Warsaw, Poland. The new CoE, alongside the one in India, strengthens Duck Creek\u2019s ability to support EMEA and APAC customers\u202fby leveraging international talent to deliver\u202f24-hour customer service. This move underscores Duck Creek\u2019s commitment to efficiently address\u202flocal needs while broadening global reach.<\/p>\n

Duck Creek is targeting full operational status by the end of the year. This new center\u202fbroadens Duck Creek\u2019s hiring pool, providing access to specialized skills that support long-term growth and success.<\/p>\n

Poland\u2019s strategic location allows Duck Creek to offer seamless, \u201cfollow-the-sun\u201d support, positioning teams closer to EMEA and APAC clients and facilitating cross-time-zone collaboration.\u202fThe Poland and India CoEs will work together to enhance resilience and deliver consistent support\u202ffor Duck Creek\u2019s customers.<\/p>\n

\u201cWe are excited to expand our footprint in Poland, which is a testament to our commitment to harnessing global talent and fostering innovation to support our cloud-based insurance solutions to customers worldwide,\u201d said Courtney Townsend, Chief People Officer of Duck Creek Technologies.\u202f \u201cOur new Center of Excellence in Poland\u202fmarks a pivotal milestone\u202fin our European expansion and\u202faligns with our goal to streamline operations\u202f while continuing to deliver exceptional products and services.\u201d<\/p>\n

The Poland CoE\u202ffocuses on tailored solutions for\u202fthe EMEA insurance market and beyond. Alongside technical and engineering support, the CoE\u202fhosts an array of functions, including\u202fdevelopment, testing, and customer support. The CoE will initially employ talent in Engineering, Product, Finance\/Accounting, and IT roles, drawing from Poland\u2019s skilled workforce\u202fto meet high standards of service across regions.<\/p>\n

Both CoEs are essential\u202fto Duck Creek\u2019s international operations. The dual-CoE approach\u202fenhances Duck Creek\u2019s ability to distribute work effectively, manage risks associated with talent shortages or geopolitical events, and bolster customer service\u202fworldwide.<\/p>\n

About Duck Creek Technologies<\/strong><\/p>\n

Duck Creek Technologies is the global intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a\u00a0full suite<\/a>, and all are available via\u00a0Duck Creek OnDemand<\/a>. Visit\u00a0www.duckcreek.com<\/a>\u00a0to learn more. Follow Duck Creek on our social channels for the latest information \u2013\u00a0LinkedIn<\/a>\u00a0and\u00a0X<\/a>.<\/p>\n

Media Contact<\/strong><\/p>\n

Marianne Dempsey\/Tara Stred
\nduckcreek@threeringsinc.com<\/a><\/p>\n

 <\/p>\n

\nGlobeNewswire Distribution ID 9272450
\n<\/p>\n

\n","protected":false},"excerpt":{"rendered":"